Switching between banks must be "cleaner and faster."
Stephen Alambritis spokesperson head of the FSB, said that he was not surprised by the lack of faith in the competition since the "switching arrangements are archaic."
"Small businesses want more competition but they are concerned that they have difficulty shopping," he said."Switching must be cleaner, more quickly and within three working days."He said mobile banks could now take up to 10 working days, leaving companies in "empty".
Search eBay compared the perceptions of the small business banking relationships respective with HSBC, Lloyds, Barclays, Santander and Royal Bank of Scotland (RBS).
Despite receiving a flood of complaints in the first half of the year following its takeover of Abbey, Alliance & Leicester and Bradford & Bingley, Santander was the best performer in the search for eBay on a number of measures, including customer satisfaction and access to new funding, with only five customers saying that they were unable to obtain new fonds.Il was also customers less complain of being forced to rely on their ease of discovered (19pc)
In contrast, 37pc clients (including NatWest) RBS said they were unable to access new funding from their bank, while 41pc HSBC customers said they had to rely on their discovered.
While a recent advertising campaign saw NatWest make a commitment to become "More useful Bank Britain", half of its customers has rejected the idea whereby it became more useful since the recession, then only 17pc agreed.
Alex Ingham, founder of industrial work wear supplier M.I. Supplies, which makes half of its turnover of £ 650,000 via eBay, said service, he received NatWest deteriorated during the recession: "the only time where we received a phone call was if we were gone on our discovered," he said."When you are hundreds of thousands of books from your account transactions you expect to talk to you.?
When he asked a loan guarantee (EAP) - business financing that sees the Government guarantee on a loan from the Bank - 75pc Act for a lack of working capital, M. Ingham said his "" Enterprise Bank Manager had not yet heard the régime.Il was poor service - that they claim to be experts "."
While NatWest eventually lent £ 50,000 by the CFA Society, M. Ingham said that it would be ready to banks to get the best service that "it would be a huge problem for us to change.
A NatWest spokesperson said: "we are committed to helping companies to gain access to all forms of available funding and are responsible for approximately half of all loans of EAP in any industry .any matter with an individual staff member is dealt with training."
Thus switching faster arrangements, the FSB is asking the GFE "be taken seriously by the branch managers" and "rear wide call centre approach" for the management of the relationship.
eBay will present his work of the independent Commission on banks (ICB), who is studying the UK banking industry to prevent a recovery of the financial crisis.
Jody Ford, Director of SMEs (firms), eBay UK, says that research shows "Britain's banking system is still broken.
Mr. Ford has recognized that the ICB "facing an array of complex and sensitive issues" but "without decisive action, hope for the private sector recovery Government can prove an entry long."
A spokesman for the British Bankers Association said currently, banks are approving 85pc claims credit for small businesses and added: "simply do not recognize us eBay numbers is quoting.
Small business customer "less satisfied" Barclays